Shipping & Returns

Dublin, London, New York, Chicago, Jersey, Rome - we ship to the UK, Channel Island, Mainland EU countries and the US.

We always aim to send your order by the next working day.  If an item is ‘made to order’, it will state that on the product details and we will email you to let you know when your order should be with you.

Irish Delivery:
€5.00 shipping fee for your entire order.
Delivery: You should usually receive your order within 2 days.  Although there may be delays at busy times of the year such as Christmas.
All orders are despatched using An Post parcel service and will require a signature upon delivery.  All items are insured and trackable.

UK Delivery (includes the Channel Islands)
£7.50 / €9.50 shipping fee for your entire order.
Delivery: You should receive your order within 4 days.  Your order will require a signature upon delivery. All items are insured and trackable.

Mainland EU Delivery
€12.50 shipping fee for the first product, and an additional €1.00 for each additional item.
Delivery: You should receive your order within 5 days

USA Delivery
$16.50 / (€12.50) shipping fee for the first product and an additional $1.50 (€1.00) for each additional item.
Delivery: within 5-7 days.
Our website will automatically remove the VAT for the US but please note that you may have to pay local import duties upon receipt of your goods.

Rest of World

€26 for the first product.

If you are not there

If you aren't there to sign for the delivery of your order, a note will be left advising you that your order can be collected at the local parcel depot. Please note that if you fail to collect your order within a certain length of time (usually ten days), it will be returned to us. We are happy to send your order out again but please note that you will have to pay for the shipping again.

RETURNS

We hope that you will be delighted with the quality and design of the beautiful homewares, accessories and gifts that you have ordered and received.

We make every effort to wrap items carefully to ensure they arrive to you in perfect condition. If something has become damaged in transit, we ask that you contact us immediately by email and we will endeavour to send you a replacement as quickly as possible.

You do have the right to cancel your order and receive a full refund dependant on certains terms and conditions which are:

• Order cancellations must be made by by email within 7 days of having received the items.
• They must be returned in their original packaging, unused and in a re-saleable state.
• Refunds do not apply to the postage and packaging costs of the original order.
• If a product is damaged or faulty, we will arrange to send you a replacement as soon as possible.

Our address for returns is:  Garrendenny Lane Interiors. Returns. Crettyard, Carlow, Ireland.
We advise that you send the returns by recorded delivery or request a free ‘Certificate of Posting’ from your post office.  Unfortunately we are not able to cover the cost of returns postage.

Should you be sent a faulty item in error, we will of course refund you in full.

This returns policy does not affect your statutory rights.

Exceptions to Returns

However, we do not accept returns on anything that is made to order or ordered especially for you such as wallpaper. We recommend that you order samples to check the colour and while we provide a calculator that will provide an indication of how many rolls you need, we recommend you ask your decorator to calculate it for you too.  If there is a fault with the wallpaper, we will, of course, refund upon inspection of said rolls.

Our Green Policy

Here at Garrendenny Lane, we try to be as environmentally friendly as we can and while we know there is more we can do, we are working hard to improve our ‘green status’.
We recycle everything we can and in relaunching our new online store, we looked at getting new packaging with our new logo stamped on to it.  However, we have decided against that for the time being as while we do purchase plain boxes for sending our orders, we also re-use some of the boxes sent by our suppliers.  We hope you are happy with this as it will cut down on the use of cardboard. We do our best to ensure your orders are well wrapped and protected against any knocks they may receive in transit and arrive with you quickly and in perfect condition.
In order to save on paper, we email your invoice to you, rather than printing it out and enclosing it with the order. Of course, if you would like a printed invoice enclosed, do let us know and we'd be very happy to.